A great tool with not so great infrastructure
Oracle CPQ is connected with Salesforce in our company. It's used by many of our major business groups to create quotes. Sales reps use it …
Starting at $240 per month per user
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What is Oracle CPQ?
Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.
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Popular Features
- Quote sharing/sending (16)8.484%
- Configuration options (16)7.979%
- Product configuration (16)7.979%
- Price adjustment (16)7.373%
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CPQ Pricing
$240.00
Cloud
per month per user
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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CPQsuite Demo (7.5 minutes)
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Oracle CPQ Cloud Service 2017 1Z0-976 questions and answers|CertTree
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1Z0-436 exam Oracle CPQ Cloud Service 2016 Implementation Specialist | 1Z0-436 PDF Answers
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What is Oracle CPQ?
Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.
Oracle CPQ Competitors
Oracle CPQ Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Oracle CPQ is a cloud-based application that helps sellers configure the right mix of products or services and create accurate, professional quotes to quickly meet their customers’ pricing needs.
Reviewers rate Quote sharing/sending highest, with a score of 8.4.
The most common users of Oracle CPQ are from Mid-sized Companies (51-1,000 employees).
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Reviews
(1-24 of 24)Companies can't remove reviews or game the system. Here's why
February 07, 2019
Guided Selling through CPQ
It is being used by Sales community to create quick quotes and turn them into an Order in the Ordering system. It solves the sales problem of creating manual quotes to present to a customer which used to take days. With CPQ, the turnaround time has reduced significantly.
- Guided selling with no room for error.
- Generate professional looking quote document which can be presented to the customer.
- Integration with Ordering system to seamlessly create an order.
- There is no version control available today.
- More granular level of admin logs.
- System configuration look and feel need improvement. The tree-like structure to navigate back and forth between parent and child is totally unacceptable for our Sales users. They expect the child model to open as a modal within the parent configuration.
April 13, 2018
Oracle CPQ Review
Score 8 out of 10
Vetted Review
Verified User
Oracle CPQ is being implemented globally as our sales & order entry tool.
- Brings efficiency to the product set up & new product introduction
- Controls pricing & discount process
- Generates professional proposal documents
- Administration screens could be easier to navigate
- Favorites function is not user-friendly
- UI is improving but needs a more modern look & feel
November 07, 2017
Deep (not really) Thoughts of a 6 year CPQ Cloud Admin
Oracle CPQ Cloud is our defacto system for generating customer quotes. Currently, our new equipment sales, aftermarket sales, and customer service groups are the primary users of CPQ, with the output from the system feeding Engineering and Order Entry. CPQ addresses a number of past issues, including reduced time from inquiry to quote, full visibility of the sales pipeline, reduction of errors, unified quote style and layout, and consistent pricing.
- Incredibly powerful configuration rules engine
- Offers flexibility to achieve almost any business need
- Very well supported - Oracle is clearly investing in development of CPQ Cloud as updates to the system are regular and significant
- Document generation systems need some work - Old Document Engine is very powerful, but not user friendly. Newer Document Designer is very user friendly, but lacks a number of features available in Document Engine.
- CPQ Cloud has gone through some growing pains as part of BigMachines being acquired by Oracle. Many people on the sales side of Oracle still aren't very aware of CPQ, and don't understand how it fits in the big picture.
- CPQ Cloud is in serious need of a UI update, but that is in the works for upcoming releases.
We use Oracle CPQ Cloud to direct our sales people to the correct configurations of hardware solutions that the customers need. The system is used by nearly all sales branches and is being rolled out globally as well. The standardized pricing and quote output provide value to our customers and the data collection and reporting capabilities help our management stay up to date with sales and customer relations. Customer relations are being additionally improved by the integration of Oracle's CRM through a separate contract purchase of that software.
- Directed sales is done very well by this software but you need dedicated administrators to create, update and grow the configurations.
- Quote calculation and presentation are done well also.
- The freedom provided by the administration back end can make the logic to become too complex and conflict, so the administrators need the power in the organization to draw the line on user requests.
- Oracle has put a lot of effort into improving the document engine (to produce quote documents) but it still has it's headaches and limitations. It can pretty much do what the old engine did after years of development. But they dumbed things down a lot which is frustrating sometimes but will probably be good in the long run.
February 02, 2017
Success with CPQ!
Score 10 out of 10
Vetted Review
Verified User
Oracle CPQ Cloud is being used to provide our channel partners with a front end to configure products, get instant pricing, produce quotation documents, produce product drawings and link to product specification sheets. This information is provided to them in minutes instead of hours making our company easier to do business with. It is being rolled out systematically to our principal customers.
- The system is very flexible, allowing us to do pretty much whatever we want with the customer experience.
- Implementation consultants are VERY knowledgeable and picked up the nuances of our business very quickly.
- Along with the flexibility comes some technical complexity. We are not fully up to speed on the technology needed to make all modifications to our product configurator without consulting assistance.
- Oracle solutions are not cheap, nor are their consulting resources. We got what we paid for however.
Score 9 out of 10
Vetted Review
Verified User
- BigMachines provide us with a central repository for all our products and services.
- Allows all our technical sales staff access to configuring and architecting a complete end-to-end solution for our customers.
- Speeds up the time it takes for our sales team to configure, price and quote a solution.
- Error messages need to be more specific, in some cases, the message is so generic it's difficult to locate the issue.
- The product needs the ability to modify and update itself. Updates to the parts catalog and data tables are file uploads or manual screen updates.
- Reporting and report generation tools are very difficult to compose and update (Another example of where fault messages need to be improved).
- More features and functionality with the BML scripting language.
- More build-in screen formatting controls.
- Ability to call a function with a function or UTIL.
February 26, 2015
Robust software, highly configure-able but not without challenges
At our company, BigMachines is used as the primary Sales quoting and contracting software. It is primarily used by the Sales organization (both internal Sales and District Sales Managers) to build out quotes and generate contracts and addendums for new and existing business. Sales Operations is the owner and is the admin of the software, along with IT, who facilitate the use of user licenses. The software is also used by the Product organization and is a key component in the Go-To-Market process by making new pricing generally available for sale. Business analysts work directly with IT developers to design user requirements when building out new quote products. The software helps to automate the contracting and approval process, making sure that specific quote products go through the correct discount approval channels. There is tie in with Salesforce as well, which has allowed us to generate Opportunities with Products reports and report on sales activities and KPIs for specific products.
- Automation of discount approvals and protection of margin- This is probably one of the most widely-discussed features. Our ability to set maximum allowable discount thresholds is imperative, especially when there are hard costs like vendor or partner royalties associated with each quote product. You can really lock product discounts down at the line item level (though presents slight frustrations as well).
- Configurable and customize-able - The code base is configurable and has allowed our in-house developer to develop some fully custom discount approval workflows. It can also be customized to program in maximum and minimum allowable values and graphical control elements like pop up menus, help text, list boxes, text fields, and other software components.
- Ability to implement business rules based on business requirements (i.e. publicly traded company, Sarbanes Oxley) is a plus.
- The software is great for implementing simple if/then logic (if X product is selected then Y product should also print on the agreement). Specific trigger rules can be written and implemented based on if/then criteria in order to meet business rules and scenarios. You can write as many quote requirements as you need.
- Integration with Salesforce
- One of the biggest challenges we've experience with the software is the lack of flexibility in deploying snippets of code changes to production. Unlike making changes in our Salesforce test environment, when deploying BM to a production environment our IT developer has to migrate a fully tested code-complete snapshot of sandbox to our production environment all at once. This presents challenges for IT when managing multiple projects from different areas of the business, specifically general sales availability expectations. In order to meet business deadlines, sprint cycles are managed against a floating deployment schedule to ensure that code for all projects are deployed at once.
- While the software is customize-able, deploying more complex changes takes much time and effort. Dedicated programmers and business systems analysts are needed to define the business rules, document the programmed changes, and deploy the software to production. It takes time to learn and and train on the logic behind the scenes. User training is definitely required for more complex configurations. There is no automated wizard to walk-through test configurations (this would be a nice-to-have).
- In a fast paced agile environment, the software is a little slow in how it integrates into business process, approvals, and Go-To-Market strategy.... at least in our business.
- Navigation between configuration pages is a little cumbersome.
- The software UI has been modified A LOT to make the user experience easier for the Sales teams. A lot of credit goes to the programmer but overall the software UI is still static and at times inflexible when compared to other new drag and drop/cloud-based wizard models.
- Would be nice if there were integration with our billing system (this is a nice to have!) Product Catalog (SKU) management becomes very manual and all the more important when there is lack of integration with the billing system. We have to coordinate efforts with Billing, Sales, and IT to make sure that the product catalog stays clean and up-to-date.
- While the ability to lock down discount allowables is a plus, this can also stall deals if allowables HAVE to be exceeded to win business (more of a process/culture change I know). Ad-hoc Emergency fixes can be deployed but you have to weigh the benefits against these "whirl-wind" resource costs.
February 25, 2015
Time Saver, but not without problems
We use BigMachines in the quoting of all sales and renewal pricing for our company, as well as to generate our contracts and order documents that we send to customers. It is used primarily by the sales team, with use by the renewals team as well. Our finance and legal departments have it as a guideline to ensure that pricing is quoted correctly and that contracts are uniform across all deals that we close. It solves the problem of standardizing our pricing and contract process. Makes quoting customers fairly quick and easy.
- BigMachines is great for quickly putting together quotes and contracts for customers, making the process less time consuming than it would be otherwise.
- The system integrates with Salesforce, allowing for integrated asset management.
- Can automatically apply discounts.
- Sometimes when BigMachines is required to prorate pricing, it does not seem to do it correctly and there can be a number of glitches.
- BigMachines and Intacct round to different decimal points. Our company integrated BigMachines, Salesforce, and Intacct, and this causes slight variations when we invoice off an opportunity that has a BigMachines quote, as the three systems will have slightly different numbers.
- The system seems overall very buggy. Our organization has faced different issues that have stemmed from BigMachines not doing certain things correctly, such as populating contract end dates on new assets.
February 05, 2015
An Admin's perspective on Big Success with BigMachines
Score 9 out of 10
Vetted Review
Verified User
- As with most CRM solutions, BigMachines CPQ engine provides best value when the toolset is optimized to align with the needs of the business. While this is an obvious statement, I've found that achieving alignment is sometimes the biggest challenge. But if the implementation is done right, BigMachines can dramatically transform the sales cycle and drive revenue to new levels. In short, the toolset is powerful and flexible but success hinges on collaboration between the team using it and the team developing/supporting it.
- As a developer/admin, I've been able to deliver functionality within BigMachines that automates complex business logic, ensures accuracy of materials on a quote, includes quick and easy discounting with appropriate approval checking and renders to a variety of PDF proposals. Users have reported reductions in quote preparation time from hours to minutes.
- Beyond the out-of-the-box features that simply get turned on/off, BML coding of utility functions and Rule administration allow creative and challenging solutions. For example, we were able to allow users to quote support/maintenance for variable terms across multiple products with existing or expired agreements with 100% accuracy. By writing a function that calculates a prorated price based on unit price and end date we were able to plug prorated pricing into any item being quoted. Prior to using BigMachines this was a big challenge which cost salesreps time and resulted in delays due to inaccuracy.
- There are areas within the tool that are very difficult to troubleshoot and require assistance from BigMachines support. As a developer, this can be frustrating and limiting. For example, when the results of a configuration are added to an existing quote the data passes from "configuration" to "commerce" through what seems like an invisible portal. Improvement in visibility to this process would be of great value.
- From an admin's perspective, a "developer mode" that shows whats going on under the hood while in commerce or config is needed.
- The document engine is tough to work with, but BigMachines is commited to rolling out improvements. The latest update is that a complete refresh is on the way.
February 04, 2015
The best CPQ tool on the market!
Score 9 out of 10
Vetted Review
Verified User
- With most software you either customize the software to fit your process, or you customize your process to fit the software. BigMachines provides customization of its configuration and commerce rules, allowing companies the flexibility to fit to their processes, without requiring customization of the base code. This is not to say that BigMachines is perfect, but compared to the other products out there, BigMachines is far and above their competitors.
- BigMachines listens to their user community's suggestions for feature requests. Their users also have the ability to vote on other people's suggestions. With 4 releases per year, BigMachines is always moving forward with adding features their users want.
- The customer support structure at BigMachines is the most responsive I have ever worked with. Support is a very high priority for them, as is evidenced in their ramp up and training of support personnel. More companies should model their customer support after BigMachines!
- The biggest problem I hear most about BigMachines is how difficult or complex it is to program pricing. I feel it is unfair to lay the blame for this on BigMachines, as each company has their own methods or algorithms for calculating sales price. But, to BigMachines' credit, they are always looking for new ways to make this easier for their customers, as was evidence in the release of the Pricing Rules and Formula Manager functionality. This functionality takes a lot of programming out of pricing and puts it in a format easy enough for non-programmers to work with.
- My biggest complaint about the product is bulk migration. BigMachines keeps moving in the right direction toward granular or package development, but the way the product works now I must have all of my development completed before I can migrate from my test to my production environment. This forces me to make "live" changes in production for emergency fixes. BigMachines continually adds functionality to their roadmap to enhance this functionality.
February 04, 2015
BigMachines - great Quoting Tool
BigMachines is being used across the organization - 4 Business Units. It eliminated major pain points of creating proposals to sell our products.
- Sales Driven approach
- Powerful Commerce Module
- Document generation
- Approval Rules
- Migration capabilities from TEST to PROD
- Document Engine
February 04, 2015
Reverse Integration of Verizon's Business Solutions into Terremark's BigMachine leads to the 2011 Big Innovations Award
Score 7 out of 10
Vetted Review
Verified User
Verizon uses it as our Enterprise Solutions (Cloud, Colocation, Managed Solutions, etc) quote to order sales tool.
- BigMachines allows Verizon Sales Engineers to configure very complicated solutions across multiple product families (Cloud, Colocation, Network, Managed Services, Data Backup and Restore) while ensuring our companies with 60+ data centers can provision the services using our own provisioning processes and applications.
- BigMachines allows us to have multiple lines of business within the same application such as Partners, Public Sector, Commercial and internal business quoting.
- The BigMachine SaaS engine is pliable enough for us to reverse integrate Verizon legacy products and services into Terremark's portfolio, while adhering to the large company nuances that had to be added for a successful implementation.
- BMI has a segregated process and permssions for quoting the Public Sector services and Partner programs using different rates and discounting schemes.
- A migration of parts and data tables to multiple environments (Dev, Test, Prod) along with the ability to track changes at a granular level.
- BigMachines works best in Firefox but not as stellar in Microsoft Explorer. Our company compliant browser is MS IE and not all users can install Firefox.
- A New User Access process that will forward approval to a group of users. Managing a user list of 300+ is nearly impossible. BMI lists users by first name or last name, in a long, arduous listing like the old DOS days. NO ATTEMPT to update the user management portion has been addressed. Just missed promises.
- More advanced and granular discount and customer engineering approval processes and stages.
- Discouting works great and we segregate on 5 different layers.
- NOT Improved automated report generation interface and tools. It has rudimentary reporting capabilities that cannot be used during working hours or site speed/use is hampered. No changes to the reporting tool have ever been delivered since our initial use 5 years ago.
- Ever since Oracle purchased BigMachines they no longer keep in contact with us. Our issues are tickets that repeat (printing queue issues) and we have limited, very very very limited interaction with humans as we use to.
- BigIdeas!? No more BigIdea conferences to interact with the BMI development team, managers and service groups that service our Verizon account. Oracle dropped this off the map and inserted it into some other "Oracle" event that no longer has any meaning. Upset as a long time 5+ year customer on this issue.
December 02, 2014
A Powerful tool, but not for everyone
Score 5 out of 10
Vetted Review
Verified User
- The ability to configure complex packages and bundles with highly advanced configuration rules.
- The document engine is a powerful tool that gives great control on what the finished quote will look like
- Most recently, the Admin screen is very user-friendly and easy for a new user to pick it up and use
- Advanced coding for some areas in config and pricing engine are written in BML. This Java-like code may be a bit tricky for someone trying to write very advanced configuration rules or advanced pricing.
- The flagship system needs to have an easier way to enter in pricing. In the BMX version, pricing is handled through multiple matricies, but in the flagship it is compiled into one ugly rule.
- Customization. Other software comes with tools to help customize the "look and feel" quickly. To get a re-vamped look on the flagship product, you'll need a CSS expert.
July 25, 2014
Best CPQ Platform that integrates with Salesforce
Bigmachines was used to launch our retail sales initiative. To build and manage quotes from internal sales and channel partners.
- Salesforce Integration
- Pricing, Managing part numbers
- Data tables.
- Dynamic pick lists
- Document engine
- User interface was difficult to make changes to
July 21, 2014
My life with BigMachines
We have started rolling out this product for each department. We are hitting a great adoption ratio as well. BigMachines is very intuitive, nice and easy to configure. At the same time it has so many limitations.
- You can configure the product very effectively. You can write the Rules to "constrain the questions", " Hide/UnHide the questions" and recommend the parts
- Approval workflow is key
- Proposal Generation is positive, which is not effective though.
- Proposal Generation is quite harder and it's time consuming.
- Too Many limitations. The basic product will work only for small sized businesses only. For a mid-size/full size business we have to do lot of customisations, which is tough.
- CSS is one of the major challenges.
- Data-tables are flat.
- The webservices APIs need improvement.
- FTP transfers need to be upgraded.
- Subversion is not available
July 18, 2014
BMI review
CPQ for a variety of products. Used by several departments at current client. Transitioning excel pricing engines into BigMachines, creating quotes and proposals and handling approvals.
- The configuration side of BigMachines makes it very easy to create consistent product configurators.
- So far, approval sequences are flexible enough to handle our scenarios.
- Integration with Salesforce is a big plus.
- Ability to define classes in BML would be great, but probably unlikely.
- Ability to pass a line (within a line_process) to a BML Utility function as a parameter would be excellent.
- Doc Engine needs a lot of work. Many times, I need to use firefox developer tools to manually adjust HTML in order to get it to look right. DOCX output particularly seems buggier than PDF output.
July 15, 2014
Hard to steer, but once on autopilot, then its great
We needed a strong CPQ engine to do our quoting processes. After reviewing most of the ones that were out there, nothing compared to Big Machines. It was initially implemented as a stand alone platform then integrated with Salesforce.
- Strong Configure Price Quote(CPQ) engine
- Flexible enough to handle any business processes you may have
- Integrates seemlessly with Salesforce to make it a much better experience with the sales users
- Can be used as a shopping cart engine as well
- Too complex at times
- Some API calls don't seem to work the same way as the UI calls
- The document engine is pretty slow
- Sometimes you need to do a lot of coding to acheive a small functionality
- Approval process is not mobile friendly
January 14, 2014
Very good industry standard CPQ solution
Score 8 out of 10
Vetted Review
Verified User
- Configuration engine.
- Approval workflows.
- Integration with CRM.
- Document engine.
- User interface.
- Advanced API access.
January 14, 2014
OK tool
Score 6 out of 10
Vetted Review
Verified User
- I like how the validation/hiding/constraint rules are very easy to create without coding intervention.
- The mobile approval is a nice feature to have.
- Templates are not easily modified unless it is written with CSS.
- No spell check on the document editor
November 19, 2013
Use Bigmachines
Score 8 out of 10
Vetted Review
Verified User
- The product is very intuitive!
- Bigmachines's tech support is very efficient and helpful!
- The fact that the product is so wide and there are so many possibilities is making the day to day job easier!
- The Doc Engine platform needs a makeover.
- Arrays in BigMachines still need to be better. For example Ajax in arrays is not working.
November 08, 2013
BigMachines is a BigDeal!
Score 9 out of 10
Vetted Review
Verified User
- BigMachines makes it easy for business people or beginning developers to help configure they're own product.
- BigMachines has a great configuration element. It can handle some very complex configurations, and often handles add-ons like calls to webservices pretty well.
- BigMachines (the company) usually does a great job of helping the customer when they get stuck on an issue. In my experience, when we open a case, someone responds fairly quickly.
- DocEngine needs some serious help. It's buggy, not user friendly, and in general not very consistent. The DocX output type is especially challenging to work with.
- The Help section of BigMachines has been downright neglected it seems. The articles are very basic, and as a developer it can be very frustrating not to be able to find the answers you are looking for with more specific and advanced questions.
November 08, 2013
BigMachines, a maintenance nightmare!
Score 1 out of 10
Vetted Review
Verified User
- It handled heavy calculations very well, i.e. fast.
- It is possible to add any business logic to the system.
- Support and documentation are very poor. The support is bordering on unprofessional. The documentation on how to configure the system is minimal, and Googling information, returns no hits. So the cost of maintenance is high.
- It is very hard to maintain your implementation, and deployment of changes is non-trivial. So the cost of maintenance is high.
- The document engine (the rich text editor part) is so poor we turned back to the xsl markup language to deploy changes faster and have more control. The engine automagically removed variables. So the cost of maintenance is high.
- The user interface make it very hard and time consuming for users to produce quotes.
October 15, 2012
Requires dedicated admin. UI is poor.
Score 7 out of 10
Vetted Review
Verified User
- For flexibility and a complex offer/contract, I would absolutely recommend the tool with the caveat that this needs to have dedicated admin with a more technical leaning depending upon the volume of changes needed in pricing, contract or For complex offers/contracts, I would give it an 8 or 9
- In the last year BMI has made major improvements in usability and the roadmap continues to reflect their commitment to If it continues as is, by early 2013, I would give 8 or 9 regardless of configuration or offer type, again due to the flexibility and with new improvements, much easier to use.
- It supports all processes we bought it for plus some we don’t use with the exception of publishing a price list.
- For simpler offers, I would give it a 6 or 7 only due to it being designed by an engineer with no usability training whatsoever.
October 15, 2012
Effective CPQ engine, but output DocEngine is unstable.
Score 8 out of 10
Vetted Review
Verified User
- Ability to incorporate business logic within the configurator, i.e. if you buy “x” product, must also include “y” product
- Ability to trigger approvals based on business rules i.e. sales manager approval needed if discount exceeds 20%.
- Ability to trigger approvals based revenue recognition rules i.e. finance approval needed if one module discounted more than the others, finance approval needed in previous contract within 6 months, etc.
- Allowed us to have line-item pricing history.
- The feature that distinguishes BigMachines from its competition is also the feature that needs the most improvement- DocEngine. DocEngine is the tool that creates RTF or PDF documents based on the results of configuration and discounting/approvals. Most competitors do not have an output option, only configuration. It is supposed to be dynamic, but is very unstable and the output can break. We still have to run contracts through legal to ensure that the system has not caused any errors. Part of the issue is stability, and part is administration UI.
- Earlier versions required system administrators to understand a code called “BQL”. It was a system designed by engineers with little thought about non-technical system administrators. The latest releases of the product show much more investment and improvement in this area as they move towards clicks not code configuration.
- Custom pricing/invoicing is difficult, mostly because it’s hard to build logic around “custom” in the system.